Healthcare Manager (Referral Management)

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.

We are currently looking for a Manager, Referral Management to join our growing team! As a key member of the Referral Management team, you will implement KPIs, mentor your supervisors, provide leadership development, and ensure SLAs and compliance metrics are met. Working closely with the Director of Referral Management and your supervisors, the Manager is responsible for onboarding new employees, coordinating with HR, liaising between HR and supervisors for HR issues, schedules and coverage, team building and employee recognition, monitoring of KPI’s, disciplinary actions, hiring and employment termination, and completion of root cause analysis.

Office Location: * Remote * Responsibilities and Duties: Responsibilities of the Manager include, but are not limited to the following: Employee Management: Address employee concerns and conflicts. Collaborate with HR as needed. Manage professional development for employees. Maintain department organization charts and employee directory. Conduct performance and salary reviews in conjunction with Director, Referral Management.  Lead and manage assigned teams, providing guidance, mentorship, and support. Collect, analyze, and measure employee quality and productivity data; review data for trends and gaps that may require additional employee support. Perform monthly one-on-ones with each employee to deliver coaching and performance reviews. Ensure appropriate scheduling of team members for day-to-day production coverage. Working with QA and Training teams, support employee productivity and quality improvement; identify and support employee gaps. Review daily productivity to ensure appropriate distribution of referrals, productivity concerns, and re-dissemination of referrals for timely completion. Collaboration and Communication: Collaborate with cross-functional teams to ensure quality-related requirements are understood and met. Communicate quality-related metrics, trends, and issues to senior management. Foster a positive and collaborative work environment to ensure effective teamwork and high morale within the teams. Process Improvement and Risk Management: Utilizes knowledge of healthcare regulations, such as HIPAA, CMS, FDA, or other applicable standards to process referrals within the seven day turnaround time frame. Support identification of trends, participate in root cause analysis, and create corrective/preventive action plans to address identified issues. Promote a culture of continuous improvement by driving quality initiatives and best practices across the organization. Disseminate process changes live and redirect team as needed to achieve company goals.