Help Line Assessor - RN

Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Completing the Helpline’s referral, admissions, and level of care (LOC) assessment process in addition to all related administrative functions including scheduling client transportation. This position serves as the coordinator for new admissions and confirms that all aspects of the intake and LOC assessment process have been completed and recorded in the electronic health record (EHR) system within the required timeframes. This role requires considerable contact with external entities including referral sources, community, and internal Helpline and program management as well as the Helpline Medical Assessor, including ongoing working relationship with marketing department. Major responsibilities include, but are not limited to: supporting the achievement of Helpline utilization goals and objectives; assisting with the completion of Medical Assistance (MA) applications; securing consents; conducting intake and LOC assessments, including ASAM, with a focus creating a client-centered experience; entering timely and accurate intake and assessment data into the agency’s EHR; communicating clearly with clinical team members; and tracking referrals and generating daily reports of admission and discharge statuses. Work is performed with considerable independence in accordance with established regulations, policies, and procedures. Work is reviewed and supervised by the Helpline Director, Helpline Team Lead, and Helpline Supervisor’s, to whom this individual reports.