Role Description The Telehealth Registered Nurse will work to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic team environment. This role will triage patients by evaluating and assessing their responses to determine care options. Additionally, this role will refer patients to a provider or recommend other treatment plans. Responsibilities • Answers patient calls on a wide range of healthcare topics during normal clinic hours. • Assesses patients' understanding of their condition and identifies potential care and/or provider gaps. • Evaluates, assesses, and triages immediate health concerns and documents outcomes; including determining if the concern requires emergency care or an appointment to see a provider. • Searches a database of conditions and treatments for patients. • Provides patient advice and education on handling their situation. • Provides ongoing training and support to Call Center Representatives (CCR) and others to assure effective and appropriate patient services through the Call Center. • Serves as a clinical resource to the Call Center and across the continuum of care to influence organizational standards related to patient safety and care delivery. • Serves as a resource for patients by providing education and guidance to support positive health outcomes. • Initiates patient education plan according to individualized needs, including patient and family instructions. • Educates and instructs patients regarding lab tests, results, medication functions, and expectations to gain cooperation and allay apprehension. • Maintains professional working relationships with all levels of staff, clients, and the public. • Cooperates in accomplishing department goals and objectives. Qualifications • Associate's degree in nursing required; Bachelor's degree in nursing preferred. • CA RN license required. • Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment. • Three years’ nursing experience; nursing telephone assessment and triage experience preferred. • Valid CA driver’s license or out of state driver’s license for active military personnel/spouses required. • Proof of auto insurance required. • Bilingual (English/Spanish) preferred. Requirements • Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills. • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form. • Knowledgeable about and experience with assessing and solving problems on the telephone. • Ability to use Microsoft Office applications. • Ability to successfully manage multiple tasks simultaneously. • Excellent planning and organizational ability. • Ability to work as part of a team as well as independently. • Ability to work with highly confidential information in a professional and ethical manner. Physical Requirements • Ability to lift/carry 10 lbs/weight. • Ability to stand for long periods of time. Compliance (Safety & HIPPA) • Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and reports any injuries and/or unsafe conditions immediately. • Maintains current knowledge of policies and procedures as they relate to safe work practices. • Follows all safety procedures and reports unsafe conditions. • Uses appropriate body mechanics to ensure an injury-free environment. • Familiarity with the location of the nearest fire extinguisher and emergency exits. • Follows all infection control procedures including blood-borne pathogen protocols. • Maintains privacy of all patients, employee, and volunteer information and accesses such information only on a need-to-know basis for business purposes. • Complies with all regulations regarding corporate integrity and security obligations. • Reports all behavior and/or activity that are unethical, fraudulent, or unlawful. Benefits • Partially company paid Medical, Dental, and Vision Plans. • Two plus weeks of vacation. • Nine Holidays including two Floating Holidays of your choosing. • Sick/Personal time. • Volunteer Time Off (VTO). • 403b Retirement plan (similar to a 401k). • Optional Health and Wellness events. • Much more! Compensation Disclosure The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations, and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Neighborhood Healthcare is a community health organization providing primary care and related services in California; this listing is for a telehealth RN triage role.
