Role Description Sign On Bonus up to $30,000 for External Candidates Telephonic After-Hours Call - Evenings, Nights & Rotating Weekends Required Part-Time (20 Hours) Active and unrestricted NP license is required in one of the following states: New York, New Jersey, Connecticut, Maine, New Hampshire, or Rhode Island, as well as the ability to obtain in other required locations. The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers, and facility staff providing 24/7 coverage including holidays. In this remote role, you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role, you will have the ability to achieve work-life balance. Scheduling: • This is a Part-Time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. • Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams. • Position requires a minimum commitment of 20 hours per week. • Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs. • Expectations that you are working or have approved PTO for 26 weekends a year. • Unapproved time away/Unpaid Time Off will result in the need to add additional weekend shifts to your schedule based on need. • Holidays are required for all APCs on a rotation basis. • Holiday scheduling is completed at the beginning of the year for advanced planning. Primary Responsibilities • Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between caregivers, facilities, hospitals, primary care providers, and the Optum field colleagues. • Available to use video platform based on clinical need. • Working hours should be performed in a secure location as patient privacy is required. • Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours. • Deliver cost-effective, quality care to members. • Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider. • Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations. • Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit. • Ensure that all quality elements are addressed and documented. • Utilize evidence-based practice guidelines. • Must attend and complete all mandatory educational and MyLearning training requirements. • Coordinate care as members transition through different levels of care and care settings. • Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change. • Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients’ needs and wishes. • Address and be able to have advanced care plan conversations with members and families. • Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes, and unnecessary hospitalizations. Qualifications • NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program. • Active and unrestricted license in the state which you reside, as well as the States of New York, New Jersey, Connecticut, Maine, New Hampshire, or Rhode Island, and ability to obtain in other required locations. • Ability to gain a collaborative practice agreement, if applicable in your state. • Active Nurse Practitioner certification through a national board. • Current, active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations. • Proficient computer skills including the ability to document medical information with written and electronic medical records. Requirements • 3+ years of clinical experience as an APC. • Experience in meeting the medical needs of patients with complex behavioral, social, and/or functional needs. • Experience working in a nursing home, or with seniors in an acute care facility. • Understanding of Geriatrics, Chronic Illness, and acute disease management. • Understanding of Advanced Illness and end of life discussions. • Ability to develop and maintain positive customer relationships. • Adaptability to change. Benefits • Comprehensive benefits package. • Incentive and recognition programs. • Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
UnitedHealth Group is a diversified health and benefits company that operates UnitedHealthcare and Optum, providing healthcare services, insurance, and telehealth programs.
