Job Description: • Provide telephone triage for hospice patients and families • Assess patient conditions and determine appropriate next steps • Collaborate with on-call teams to coordinate care and resources • Accurately document all communications and interventions • Maintain a calm and professional demeanor while handling urgent calls • Provide critical after-hours support and coordinate care for hospice patients receiving hospice services • Document calls using electronic medical records and client-customized protocols Requirements: • Active multistate Registered Nurse (RN) license • Hospice, palliative, or end-of-life care strongly preferred • Comfortable with technology and electronic medical records (EMR) for call documentation • Ability to type documentation and notes in a fast-paced environment • Ability to handle stress and multitask while receiving at least 5 calls per hour on weekdays and up to 8 per hour on weekends • Strong communication and critical thinking skills • Ability to work independently in a remote environment • Consistent attendance, active communication, and reliable internet connectivity during scheduled shifts • Availability for the 10 p.m.–5 a.m. CST overnight schedule on a 3-week rotation Benefits: • 3 weeks of paid remote training • Work from home with a comfortable and personalized workspace • Shorter shifts supporting work-life balance and reducing potential burnout • $2 shift differential for overnights • $2 shift differential for weekends (Friday evening, Saturday & Sunday) • PTO accumulation for part-time and full-time nurses, based on hours worked per year • Eligibility to participate in the 401(k) plan for part-time and full-time nurses • Medical, dental, vision, and/or supplemental insurance options for full-time nurses • Supportive clinical team
IntellaTriage provides remote telephone triage and after-hours nursing support for hospice and other healthcare services, offering work-from-home training and clinical oversight.
