Lead LPN, Remote

Flagler Health is at the forefront of leveraging technology to revolutionise healthcare delivery. We support physicians by identifying optimal treatment plans, enhancing patient outcomes, and streamlining access to advanced monitoring services, beginning with Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM). Our mission is to innovate patient care through technology, improving both the quality and efficiency of healthcare services across the country.

We are seeking a highly organised and proactive LPN Lead to support the onboarding, training, and performance management of new and current MAs. This role is ideal for an experienced MA who thrives in a fast-paced, team-oriented environment and is passionate about elevating the quality and consistency of patient care through operational excellence.

Training & Onboarding: Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow. Manage new hires through their initial 4-week training phase, monitoring readiness for team placement. Schedule additional training sessions when issues or knowledge gaps are identified. Performance Oversight: Conduct daily and ad hoc quality checks. Monitor key performance indicators including: Number of patient interactions Fallout and retention rates Protocol adherence Accuracy of documentation and patient statuses Schedule buddy shifts and peer support based on performance data and training needs. Issue Management: Address issues flagged by team leaders, such as time management or training gaps. Identify and report structural issues or repeated errors to leadership (Leon/Dasha). Provide constructive feedback and assign action items to MAs based on performance reviews. MA Engagement & Development: Conduct monthly check-ins with all MAs, including former team leads. Document feedback, complete performance review templates, and set monthly goals and assignments. Team Collaboration: Lead the “housekeeping” section of weekly MA team syncs, sharing examples, screenshots, and reminders. Assist in assigning patients to MAs after upload to the platform. Support schedule management, including coverage coordination and team adjustments.