Licensed Practical Nurse - Call Center (Work from home-In Michigan)

Advantage Health is a Federally Qualified Health Center with a proven track record of providing comprehensive, quality, cost-effective, preventive and primary health care, including medical, dental, behavioral health, and social services, to persons who are uninsured, medically underserved, and homeless or have a history of homelessness. This health center receives HHS funding and has Federal PHS deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

The LPN functions under the supervision of the clinical director and provides phone triage to determine the priority of care for established and new clinic patients. The LPN also manages messages of clinical matters such as external physician or specialist requests, medication refills, and referral inquiries to make sure information is given to the appropriate clinical parties. Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients, and their families, other staff, physicians, vendors, and the public.

Answer calls and respond to emails Handle customer inquiries both over the phone and by email Research required information using available resources Enter new patient information into electronic medical record (EMR) system Update existing patient information Identify and escalate priority issues Route calls to the appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Produce call reports