Licensed Practical Nurse - TeleNurse (4 Hours/Week)

Springfield Clinic is dedicated to preserving the trusted patient-provider relationships we have carefully developed through 84 years of serving you with reliable, primary and specialized health care— close to home. We value the relationships we have built with all of you and are dedicated to preserving the quality and convenience of compassionate health care that you expect and deserve. Our mission is to deliver the highest quality patient care and experience at an exceptional value by recruiting and retaining top medical talent and specialists. We offer the latest innovative treatments and state-of-the-art technologies that would traditionally require treatment in a much larger metropolitan medical center, like St. Louis or Chicago. Our physicians, nurses and employees live, work and take great pride in the 20 counties we serve in central Illinois. We are a community-based organization with more than 650 physicians and advanced practice practitioners delivering care in over 80 medical specialties and sub-specialties. As one of the largest private multispecialty medical clinics in the state, we employ more than 3,000 clinical and administrative employees.

The LPN TeleNurse is responsible for providing TeleNurse support services within the LPN scope of practice as defined by the Illinois Nurse Practice Act. Promotes the philosophy of wellness, serves as a resource person, educator, and patient advocate. Job Relationships Reports to the TeleNurse Supervisor

Perform medication refill requests, document nursing home reports, provide select lab results, and verify various orders and information on the electronic health record. Collect data and provide basic nursing assessment to identify patients needing RN TeleNurse Triage services. Report identified emergent, urgent, or routine patient healthcare needs to the Charge Nurse. Ability to multi-task, function efficiently and with minimal supervision within multiple software programs in real time. Prioritize calls within the queue and manage time and resources effectively. Perform data entry at time of call. Function as a resource to new LPN’s. Serve as an advocate for the patient by collaborating with the RN TeleNurse. Ability to provide staffing during critical staffing times. Ability to work 4-5 of the 9 observed holidays. Demonstrates effective verbal communication over the phone in a calm and professional manner. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned.