LPN Inbound Care Coordinator

At Homeland, we stand at the forefront of boutique recruitment, specializing in IT, Engineering, and Executive roles across various industries. We excel in providing comprehensive staffing solutions tailored to meet the diverse needs of modern workplaces—covering contract, contract to hire, and permanent placements, as well as confidential and hyper-focused retained roles. Homeland maintains a 'small-town approach with big-time results,' ensuring the ideal match between candidates and companies.

Homeland has partnered with a leading national chronic care management organization to hire an Inbound Care Coordinator (LPN) to join a growing remote care team. This role supports patients across the U.S. by handling incoming clinical calls and coordinating care between patients, providers, and internal teams. This is a high-volume, fast-paced role best suited for nurses who enjoy problem-solving, multitasking, and working efficiently in a structured environment. As an Inbound Care Coordinator (LPN), you can expect an environment similar to urgent care or ER-level pace, but in a remote, call center setting. Additional Information Schedule: 24/7 operation (day, mid/bridge, and night shifts available; flexibility required) Monday-Tuesday, Thursday-Friday: 12 pm - 10:30 pm EST Monday-Thursday: 12 pm - 10:30 pm EST Tuesday-Friday: 12 pm - 10:30 pm EST Wednesday-Saturday: 9am - 7:30 pm EST Sunday-Wednesday: 9am - 7:30 pm EST Training: 3 weeks (mandatory, no absences) Monday–Friday, 10:00 AM – 6:30 PM EST. Includes live “nesting” experience in final week. Compensation: Competitive hourly pay ($18.25/hour based on experience), shift differentials for evenings/nights, monthly performance-based bonus (individual + team metrics) Work Environment: Fully remote (equipment provided), structured, performance-driven setting Hours: Full-time (40 hours per week)

Manage a high volume of inbound patient calls (30–35 per day) Assess patient needs quickly and determine appropriate next steps Prioritize incoming calls while managing real-time documentation and follow-up tasks simultaneously Coordinate with pharmacies, providers, and internal teams for refills, referrals, and care needs Support triage by escalating urgent or emergent situations appropriately Complete patient documentation, charting, and communication tasks accurately and efficiently Maintain performance standards related to call handling, productivity, and quality