LPN Phone Nurse

Specialty Orthopedic Group of Mississippi, PLLC was founded in 2015 by Dr. Tyler Marks and Dr. Rowland Roberson with the vision of providing highly specialized orthopedic care across North Mississippi. Our group is composed of fellowship-trained orthopedic surgeons who practice exclusively within their area of subspecialty training—ensuring patients receive expert care tailored to their unique needs.

Specialty Orthopedic Group is currently seeking a Licensed Practical Nurse (LPN) Phone Nurse to join our team. This position will be Monday–Friday, full time. Training will be completed at our Tupelo, MS clinic, after which the position will transition to remote work for Mississippi residents. Please do not call in to Specialty Orthopedic Group regarding this position. The LPN Phone Nurse is responsible for patient triage, managing the nurse phone line, assisting with patient scheduling, and collaborating with providers and clinic staff. This position provides support within the scope of practice, ensures accurate and timely documentation in the EMR, and promotes continuity of patient care. The LPN Phone Nurse must be proficient with computer systems, have excellent phone etiquette, and demonstrate strong organizational and communication skills.

Answer and return patient calls promptly, documenting all communication in the EMR (ModMed). Perform brief evaluations of patient situations to assess urgency and direct next steps within scope of practice. Assist with patient scheduling, medication questions, and general patient education as appropriate. Collaborate with providers, nurses, and staff to ensure continuity of patient care. Record and maintain accurate documentation of patient and physician communications. Prioritize multiple patient needs, ensuring timely responses and follow-up. Serve as a resource for clinic staff regarding patient care concerns within LPN scope of practice. Perform other duties as assigned.