LTSS Triage Supervisor

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Why Work for Us? Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

Trillium Health Resources has a career opening for a Long Term Services and Support (LTSS) Supervisor to join our team! The LTSS Supervisor oversees a skilled, integrated team of professionals who provide localized support within a managed care environment for members living with intellectual/developmental disabilities or traumatic brain injury. This position assist members who are eligible for Long Term Services Supports and who are eligible for 1915 (I) services. The employee contributes to the LTSS care Management process by performing telephonic, face to face contacts with members based on their unique needs, including behavioral health, social services and long term services and support.

Provide oversight and planning for staff supported in this program. Provide direct supervision and oversight for a localized, multi-disciplinary team supporting child members living with mental health, substance use, and intellectual/developmental disabilities. Ensure staff utilize workflows as required to complete comprehensive care management assessment and care plans for members as care needs change. Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently. Monitor staff to ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health provider, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs.