MA/LPN - Care Team Coordinator or Patient Enrollment Specalist

Pro Care Innovations is hiring for two positions within our CCM program—Patient Enrollment Specialist (PES) (enrollment + transition) and Care Team Coordinator (CTC) (ongoing monthly care coordination). This combined posting helps streamline recruiting and allows us to match candidates to the role that best fits their skills and experience. Final role placement will be determined during the interview process.

We are hiring for two roles within our CCM program: Care Team Coordinator (CTC) and Patient Enrollment Specialist (PES). Both roles support patient-centered care through Chronic Care Management (CCM). Final role placement (CTC or PES) will be determined during the interview process based on experience, strengths, and team needs. This is an excellent opportunity for someone who thrives in a collaborative, patient-centered environment and enjoys a mix of communication and administrative responsibilities. Role Tracks (You may be considered for either position) Care Team Coordinator (CTC) – Ongoing Care Coordination As a CTC, your primary focus is ongoing monthly patient care. You will build relationships with patients, support continued CCM engagement, and ensure accurate, compliant documentation. This role may include some onboarding/enrollment support as needed.

Patient Enrollment Specialist (PES) – Enrollment & Transition As a PES, you will serve as the first point of contact for new patients. Your primary focus is educating patients on CCM services, obtaining consent, completing initial documentation, and ensuring a smooth transition to the long-term care team. What You’ll Do (CTC or PES, based on track) Conduct outreach calls to educate patients on the CCM program and obtain patient consent Develop and document the first care plan in alignment with CCM requirements Complete the initial CCM report (and transition patients to the long-term care team when applicable) Ensure documentation is accurate, timely, and compliant with regulatory standards Address patient questions and concerns with a patient-first approach Support administrative tasks related to enrollment and care coordination Collaborate with internal teams to ensure a smooth patient experience Additional CTC Responsibilities (Ongoing Care) Maintain ongoing relationships with an assigned panel of patients Complete monthly CCM touches and documentation requirements Support care coordination needs over time and track follow-ups Additional PES Responsibilities (Enrollment & Handoff) Focus on initial enrollment workflow and timely transition to the long-term Care Team Coordinator Coordinate handoff details to ensure continuity and a smooth patient transition