Manager - RN Clinical

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Provides clinical and operational oversight to ensure team goals are met. Provides direction and leadership to ensure quality, program execution and contractual requirements are met using a proactive approach to develop solutions. This position provides direction and manages professional employees and is accountable for the performance and results of a team within the framework of the business. Adapt departmental plans and priorities to address resource and operational changes. Ensure that client projects are completed on schedule and within budget. At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: Remote opportunities Competitive salaries Growth opportunities for promotion 401K with company match Tuition reimbursement Discretionary PTO (Paid Time Off) Paid Holidays Employee assistance programs Medical, Dental, and vision coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short & Long term disability Life insurance Discount programs

Responsible for the tracking, trending of daily and monthly operational performance relating to operational metrics, quality measures and contractual requirements ensuring the team is working within their scope of practice and meeting team metrics. Collaborates with internal partners to develop process improvement solutions. Oversees the call quality monitoring program as defined by the departmental guidelines. Track and trending of the data, developing process improvement solutions to ensure high standards are met. Responsible for direction and leadership to ensure compliance to contractual needs are met for clinical program and adverse drug event reporting. Represents the clinical team during client audit, client engagement meetings and development of client satisfaction needs Responsible for developing, tracking, and trending staff performance including mentoring, productivity monitoring and coaching for success. Corresponds with leadership team on employee/HR issues, departmental issues and any service issues involving client or legal risk issues to the company. Responds to escalation for issues requiring a higher degree of expertise or discretion to resolve. Continual identification of operational opportunities to gain efficiencies and improve processes in order to develop best practices.