Manager, Clinical Informatics – Laboratory Service Line

UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.

The Manager, Clinical Informatics – Service Line serves as the primary informatics leader and strategic partner for assigned clinical service lines. This role will support the Laboratory Service Line and collaborates closely with service line leadership, clinicians, IT, and enterprise informatics teams to ensure clinical workflows, documentation, and EHR functionality align with organizational standards, patient care goals, and the overall EHR strategy. The manager leads planning, design, build, testing, implementation, and optimization of clinical applications and EHR enhancements specific to service line needs, while supporting effective end-user adoption and proficiency. Through proactive issue identification, risk management, training coordination, and use of clinical data, this role ensures informatics solutions promote safe, efficient, and high-quality patient care while supporting operational, regulatory, and strategic initiatives across the system.

Serve as the primary clinical informatics liaison for assigned service lines. Partner with clinical service line leaders to optimize workflows and clinical documentation. Ensure alignment between service line needs and enterprise EHR strategy. Lead planning, design, build, testing, implementation, and optimization of EHR functionality and clinical applications within assigned service lines. Coordinate service line–specific EHR enhancements and configuration changes. Identify project risks and workflow issues and proactively implement solutions or escalate as needed. Coordinate and deliver service line–specific training for new implementations, upgrades, and workflow changes. Assess end-user adoption and proficiency and develop remediation strategies as needed. Serve as a point of escalation for end-user issues within assigned service lines. Ensure assigned service lines are prepared for planned and unplanned EHR downtime events. Support compliance with enterprise downtime policies and procedures. Collaborate with IT, informatics peers, and operational leaders to ensure seamless integration of systems and workflows. Communicate service line priorities, risks, and opportunities to leadership team. Leverage clinical data to support quality improvement, patient safety, and regulatory initiatives. Ensure informatics solutions promote safe, effective, and efficient patient care.