Manager of clinical operations

We are seeking a compassionate, organized, and experienced Registered Nurse (RN) to join our care team as a Clinical Care Manager. This role combines patient-centered care with remote monitoring and chronic care management (RPM/CCM) and includes supervisory responsibility over a team of CMAs (Certified Medical Assistants / Medication Aides) and LPNs and RNs. The ideal candidate will ensure high-quality patient care, streamline care coordination, and lead a clinical support team to deliver efficient and safe patient services. Location: Remote (FL, GA, NJ, NY, OH, TX)

Lead a team of clinical personnel to provide the highest quality patient care Monitor and review biometric and physiologic data (e.g. blood pressure, glucose, weight, heart rate, oxygen saturation, etc.) transmitted via RPM devices from patients’ homes. Perform clinical assessments (telephonic or virtual) based on RPM data, identify alarming signals or concerning trends, and escalate care or intervene as appropriate and coach others on how to do this. Provide patient education and coaching — explain device usage, help patients understand their health data, reinforce treatment plans, and encourage adherence. Document all data, assessments, interventions, and communications accurately in electronic health records (EHR) or care-management software; ensure compliance with clinical and billing documentation requirements. Team Supervision & Leadership (CMAs & LPNs) Supervise and oversee the daily work of CMAs and LPNs assigned under your direction — assign shifts and duties to ensure adequate coverage and balanced workload. Provide orientation, training, and ongoing education for CMAs/LPNs regarding care protocols, safety standards, documentation procedures, and scope-of-practice guidelines Mentor and coach the team — offer clinical guidance, support decision-making, answer questions, and promote professional development of support staff. Evaluate performance of team members, provide feedback, conduct performance reviews, and implement corrective actions or improvement plans when necessary. Ensure that tasks assigned to CMAs/LPNs are within their legal scope of practice and follow appropriate delegation rules under RN supervision. Monitor quality and consistency of care delivered — perform periodic audits, review documentation, and conduct rounds (in-person or virtual) to ensure safety and adherence to standards. Manage staffing and scheduling — maintain adequate staffing levels per shift, adjust assignments based on patient acuity, leave or peak times, and ensure coverage for all necessary care services. Serve as a liaison between the nursing/support staff and other healthcare professionals (physicians, specialists, therapists, social workers), ensuring proper communication, smooth handoffs, and coordination of care across disciplines. Care Coordination, Quality Assurance & Program Management: Oversee the overall care delivery process for patients under RPM/CCM and the clinical support team — ensuring care quality, patient safety, and regulatory compliance. Participate in developing, implementing, and maintaining protocols, policies, and standard operating procedures (SOPs) for care delivery, remote monitoring, documentation, and care coordination. Track clinical outcomes, readmissions, hospitalizations, patient satisfaction, and other relevant metrics; analyze trends and recommend quality improvement initiatives. Facilitate patient and family education — teach about chronic disease management, self-care, medication adherence, use of RPM devices, lifestyle modifications, and health literacy. All other assigned duties.