Manager, Primary Care Nurse Practitioner

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

The Nurse Practitioner - Primary Care Clinician Manager (PCCM) is an integral member of the Clinical Leadership team and maintains oversight for clinical care, professional development, and practice administration. With the objectives of improving patient care & quality, facilitating practice communications and partnering with internal teams to improve our ability to recruit, train & develop providers, this role is critical to achieving our key objectives around talent development and practice advancement. The role of a PCCM is to create both a learning and working environment that promotes lifelong learning, professionalism and outstanding clinical quality. PCCMs may be asked to travel on occasion, present at conferences or business development calls, and participate in and champion clinical initiatives or Quality Assurance / Quality Improvement projects. The PCCM will work collaboratively with the VPC Leadership to provide stewardship of the practice.

Leadership: Coach and mentor clinicians while fostering a safe, high-performing environment. Manage individual performance in collaboration with the Medical Director and TAO; take corrective action when needed. Conduct regular staff meetings to support engagement and growth. Drive operational improvements and clinician productivity. Serve as a strategic partner across the organization to support key initiatives Communication: Act as a liaison between clinical staff and leadership teams. Provide clear, timely updates and ensure two-way feedback mechanisms are in place. May assist in organizing content for huddles and meetings Clinical Quality (QA/QI): Partner with the Clinical Quality Team on QA/QI initiatives and annual reviews. Recommend improvements based on clinician feedback and patient satisfaction metrics. Deliver feedback to promote guideline adherence and patient safety. Clinical Care: Dedicate at least 50% of time to patient care, with timely and professional documentation. Provide care for CCM-enrolled patients and model clinical excellence. Peer Review: Support the peer review process, audit charts, and deliver necessary clinician feedback. Other Administrative Tasks: Take on administrative projects as needed; occasional business travel may be required