Medical Case Manager - Remote / Telecommute

Accepts assignments based on referrals from DOL with service period limitations Responsible for coordinating timely contact and information sharing with the injured worker, treating provider, and Agency. Accurate, timely, documentation of contact attempts and communications in assigned case management systems as identified by SGS as well as DOL. Conduct and document an assessment of each injured worker/employee including (as appropriate) regarding clinical and non-medical obstacles sychosocial status, consumer knowledge, education needs in relation to health status and treatment plan, past relevant history, and possible non-medical impediments to successful resolution. Collaborate and clearly communicate with the injured worker/employee, providers, employer, or the employer's representative in the execution of a plan for return to work or other productive activity. Identify and obtain any required or outstanding medical documentation in support of the individual's plan for a return to work or other productive activity. Understand and implement criteria for discharge of injured workers from TN services. Identify cases that would benefit from additional case management services, such as assignment of a DOL FN. Promote goodwill by assisting all involved parties on issues related to the injured worker/employee, provider relations, and OWCP coordination, as applicable. Understand the organization's quality management program and the case manager's role within that program. Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business. Take ownership of personal actions and outcomes. Embrace change; maintain an open mind and be flexible and adaptable in the face of ambiguity and change. Ability to work independently, multitask, and adjust priorities. Proactively seek opportunities to increase knowledge, skills, and abilities. May perform other duties, as needed, to meet the needs of the business. Ability to utilize a case management system, Electronic Medical Record or other electronic platform. Ability to utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services. Demonstrated ability to use Microsoft applications and demonstrate basic electronic technology understanding. Computer literacy, including MS Word, Excel, and Outlook.