Medical Information Specialist- RN

With a workforce of more than 3500 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging strong relationships with 200+ of the world’s best-known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organized into three key divisions: Supply Chain & Retail, Global Sourcing, and Pharma. This position will support human resources across the US division. Visit our website to learn more: Uniphar.US

Medical Information Specialists are highly trained on the regulatory aspects of communicating with patients, caregivers, and health care professionals, including the handling of AEs, Medical Device Reports, and PQCs. We are looking for an experienced Medical Information Specialist RN in any state with an unrestricted license. The right candidate will have clinical experience, call center experience and have a current or past job title of Medical Information Specialist and enjoy working remotely. As a Medical Information Specialist, you are responsible for providing specific medical information and product support to healthcare professionals and patients. You will offer support services which require substantial knowledge, judgment and nursing skills based upon principles of psychological, biological, physical and social sciences. You will serve as a clinical and educational resource to other departments and health care practitioners. You will document adverse events and product complaints in accordance with FDA regulations and other regulatory agency requirements. You will be working with products with specific indications, complex mechanisms of action and specific administration techniques which will need a strong comprehension of pharmacology. Candidates must have experience as a Medical Information Specialist and answer all questions to be considered for this position.

Maintains a working knowledge of program guidelines, FAQ’s, products and therapeutic areas related to assigned programs. Keeps current with existing treatment trends, treatment standards and updated indications related to assigned programs and products. Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information. Maintains company, employee, and customer confidentiality, as well as compliance with all HIPAA regulations. Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the program and provides callers with the necessary information. Provides appropriate additional information and/or resources to callers upon request. Recognizes and handles adverse event reports as outlined in the program standard operating procedures. Recognizes and handle product complaint reports as outlined in the program standard operating procedures. Documents each call properly, using the call record form in the program software database. Maintains the knowledge of drug side effects and interactions.