Medical Information Specialist I - Nurse - Remote

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

The Med Info Spec - Nurse role at Thermo Fisher Scientific is an outstanding opportunity to contribute to our mission of making the world healthier, cleaner, and safer. Located in Wilmington, NC, you will play a key role in our Medical Communications division, providing world-class medical information services and supporting critical clinical trials. The working shift for this position is variable and rotates weekly, between 11:00 am - 7:00 pm EST and 12:00 pm - 8:00 pm EST. Weekends, holidays, and on call shifts are required.

Respond accurately and professionally to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products. Process fulfillments, provide clinical trial information, and offer after-hours on-call support. Analyze caller questions to formulate accurate and concise responses using client-approved resources. Identify, record, and triage adverse events and product complaints according to guidelines, providing additional support as needed. Maintain detailed knowledge of project and corporate policies, including SOPs, protocols, and regulatory requirements. Work closely with internal and external client contacts to resolve complex inquiries, researching medical literature and drafting responses when necessary.