Medication Management LPN

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine.

Remote work from Illinois, Wisconsin, Indiana, and Iowa Description: The Medication Management LPN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The position involves telephone triage for NM primary and specialty providers. The position is responsible for assisting patients with clinical questions including prescription refills, labs/test results, and urgent conditions over the phone and determining next steps. The position is responsible for adhering to triage guidelines and protocols and clinical documentation.

Provide exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine. Exceed all consumer requests and alert management of issues orconcerns that require escalation. Appropriately triage telephone inquiries requesting medical services and/or physicianreferral/appointment to determine level of urgency/acuity and type of physician needed for statedproblem. Provides clinical advice and follow-up education using established protocols or provider directive. Maintain clinical knowledge-base with the ability to recognize urgent clinical situations anddemonstrate communication skills necessary to make appropriate physician referrals to potentialpatients. Maintain effective relationships with patient, physicians, management, staff and other customers. Displays excellent verbal and written communication skills. Ability to think independently and analytically and provide education to the team.