Member and Recipient Services Supervisor

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

Trillium Health Resources has a career opening for a Member & Recipient Services Supervisor to join our Call Center team. This position's primary responsibilities include providing administrative oversight and supervision for the day-to-day operation of the Call Center Staff and Member & Recipient Service Line. The Member and Recipient Services Department is a cross-functional unit that includes staff who perform the screening triage and referral function or STR for the LME/MCO. The Member and Recipient Services Supervisor spends a considerable amount of time providing supervision and completing the required documentation/paperwork. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! Employee Benefits: Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer: Typical working hours are 8:30am-5pm A remote work option available for most positions Health Insurance - no premium for employee coverage Flexible Spending Accounts Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://www.myncretirement.com/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match & immediate vesting Public Service Loan Forgiveness Qualifying Employer

Review data daily more often if needed to ensure performance measures, service level agreements and benchmarks are consistently met. Monitor and oversee day-to-day operations to ensure the needs of individuals interacting with Member and Recipient Services are being addressed appropriately, expeditiously, and in a courteous manner. Provide ongoing quality monitoring and review quality monitoring forms in supervision with staff, must be documented in supervision notes. Communicate and disseminate information to Member and Recipient Services Agents, other staff members, providers, or community stakeholders in a variety of ways, such as but not limited to verbal communication, email, instant messaging, and Webex. Review, revise, or develop departmental procedures, processes, protocols, workflows, and training material.