Nurse Care Coordinator (Bilingual)

Brilliant Care is a leading provider of innovative healthcare solutions specializing in remote patient monitoring, chronic care management, and patient-centered care coordination. The company's mission is to empower patients and providers through technology-driven, compassionate care that improves health outcomes and enhances quality of life. With a team of dedicated healthcare professionals, Brilliant Care partners with medical practices across the country to deliver scalable, personalized support for individuals managing chronic conditions. At Brilliant Care, they are redefining how healthcare is delivered—smarter, faster, and more connected.

In this position, you’ll support healthcare providers by delivering high-quality, tech-enabled care to patients managing chronic conditions. Our Client is looking for someone passionate about patient education, driven to handle a high volume of triage calls, and flexible in a fast-paced, evolving healthcare environment.

Enroll patients into the Remote Patient Monitoring (RPM) program Educate and train patients on proper device usage and expectations Monitor daily physiological data captured from patient devices Conduct regular coaching calls to encourage patient compliance Follow up with patients who are non-compliant with data submissions Serve as the primary point of contact for patients to build rapport and maintain satisfaction Analyze incoming patient data and triage abnormal readings promptly Escalate urgent health concerns to providers for further evaluation Provide health coaching for high-risk patients with diabetes, hypertension, and CHF Document patient assessments, health education, and planned interventions in electronic health records Maintain detailed and accurate notes of all patient interactions and communications Support providers by presenting relevant patient information for clinical decision-making Collaborate with providers and practice teams to ensure seamless care coordination Identify and professionally address provider or workflow challenges to ensure RPM program success Adapt workflows and procedures based on provider or practice feedback Communicate effectively with providers regarding patient needs and necessary care adjustments Supervisory Responsibilities: No immediate direct reports Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.