Nurse Director - Intake & Triage

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is looking for a seasoned leader to join our Nurse Triage team within Incident Management. The leader will direct a team of licensed Nurses and care coordinators who provide early intervention and guidance to injured workers using clinically based protocols. The team’s objective is to provide great claimant experiences, get treatment and claim processing started quickly and efficiently, and reduce claims costs for our clients, differentiating Gallagher Bassett in the marketplace. How you'll make an impact: The Nurse Triage Director will be the business owner responsible for the product P&L and all aspects of it – Managing 24/7/365 operations (split between US and offshore), Client Relations, Growth/Retention, Finance, Technology, Analytics, HR, Legal and Compliance. The team is expected to begin managing injured worker calls in 2026, and the leader will be responsible for transitioning an existing business from a wholly vended model to an owned solution with vendor augmentation. Designing process, informing the final build of the platform, hiring, onboarding, and training team members will be key responsibilities in the near term. Driving growth, increasing penetration, optimizing the model, and staffing expansion are longer term milestones.

Operations – Establish and manage all aspects of the operation, delivering compassion and clinical guidance through RNs and care coordinators Financials – Manage revenue projections, expense, and margin Technology – Support delivery of platform technology and continually optimize through automation, AI, and other leading-edge initiatives HR – Hire, train, onboard, and performance manage onshore and offshore teams Client reporting and support – Work with GB Account Managers and client Risk Managers for client presentations, outcomes/operational reporting, and issue resolution Sales and Marketing – Support new sales, cross-sell, and retention activities Cross-functional collaboration – Work cross functionally with stakeholders to ensure operational efficiency, driving tighter integration with other services Process Improvements – Drive continuous improvement Analytics – Track performance through metrics and use data to improve operations Legal, Compliance, and Licensing – Understand Work Comp state laws and RN license requirements; ensure proper compliance across the organization