Nurse Navigator - East

Based in Mountain View, CA., NeuroPace is a commercial-stage medical device company focused on transforming the lives of people suffering from epilepsy by reducing or eliminating the occurrence of debilitating seizures. Its novel and differential RNS System is the first and only commercially available, brain-responsive platform that delivers personalized, real-time treatment at the seizure source. At NeuroPace, employees are our greatest asset. We are continually searching for solution-oriented individuals who can bring energy and creativity to our growing workforce. At NeuroPace, our success depends upon our ability to recruit and retain the most talented, enthusiastic and dedicated people we can find and providing them with a dynamic and challenging environment in which to thrive.

We are currently seeking a Nurse Navigator to join our team. This individual will support the NeuroPace Southeast sales territory. The Nurse Navigator’s role is to help provide adults living with drug-resistant epilepsy with improved access to healthcare, and simplify what can often be a complex journey to obtain medical evaluation for advanced epilepsy treatment. The Nurse Navigator will work closely with patients and their families, healthcare providers and their office staff, local field teams, and insurance providers to provide a more seamless experience for those seeking specialized care at a comprehensive epilepsy center. As a Nurse Navigator, this individual will be responsible for high-quality patient education via phone, email, and/or web conferencing, and assisting with administrative steps along the road to treatment. The ideal candidate is passionate about being a patient advocate, should have diverse patient interaction experience in a healthcare setting, and understands how to help individuals navigate their healthcare journey.

Upon completion of product training, provide education via phone on the NeuroPace RNS® System to adults living with drug-resistant focal epilepsy. Support up to 150 patients per month within the US, providing compassionate high-quality support as patients navigate the complex epilepsy healthcare environment. Respond to patient, provider, and field communications in a timely manner. Build and maintain strong relationships with the local field teams, healthcare providers and clinic staff as well as with patients and their care partners. Facilitate the epilepsy care journey and help patients develop personal plans to access specialized epilepsy care. Use critical thinking and problem solving to support each patient.