Nurse Navigator - Remote

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

The Nurse Navigator is to provide virtual and telephonic support to patients and healthcare providers. This role combines patient advocacy, education, and clinical expertise to ensure patients have the resources and knowledge they need for optimal therapy adherence and improved health outcomes. The Nurse Navigator will provide inbound and outbound patient support, respond to inquiries, troubleshoot clinical issues, conduct virtual training sessions, and collaborate with internal stakeholders to resolve patient needs efficiently and effectively. The ideal candidate will have experience with specialty therapies, a strong clinical background, and a passion for delivering exceptional patient care.

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Engage in telephonic and virtual interactions with patients and healthcare providers to provide support, guidance, and disease-state education in accordance with brand policies and compliance guidelines. Serve as a clinical resource to ensure optimal therapy adherence, addressing patient and provider inquiries related to medication administration, side effects, and best practices. Collaborate with internal teams to stay informed on brand-specific guidelines, ensuring accurate and up-to-date information is shared. Act as a liaison between healthcare professionals and patients, helping to navigate therapy access challenges. Foster patient empowerment and adherence by providing education on self-administration techniques (if applicable), infusion/subcutaneous injection protocols, and symptom management strategies. Maintain detailed documentation of interactions and follow-up activities in compliance with regulatory and company policies. All other duties as assigned