REQ Solutions
Job Title: Patient / Nurse Navigator Duration: 6+ Months (Possible temp to hire) Location: Marlborough, MA 100% Remote Schedule: Monday – Friday 9am-5:30pm (or 8:30am-5:00pm) in local time zone - 4 days per week Evening Hours: 12pm-8:30pm ET / 9am-5:30pm PT - 1 day per week (flexible on which day)
Bachelor’s degree (clinically related field is preferred) A minimum of 2-3 years of experience in direct patient care or navigation settings Ability to be a great listener and have empathy in patient communications Ability to communicate in a highly professional manner with patients and customers, verbally and through email Operates in a customer-first mindset, with a focus on how to best serve patients Ability to work with minimal supervision and with a sense of urgency **Oncology experience, either in clinical or industry **Nursing background and education are preferred.
The PN fields inquiries from patients and caregivers interested in learning about Hepatic Artery Infusion (HAI) therapy. HAI therapy is a treatment that delivers medicine directly to tumors in the liver, using an implantable pump. The PN then provides education and resources to those considering HAI therapy and may facilitate connections to nearby hospitals that offer HAI therapy. The PN may perform other activities as requested by the direct manager Understanding the approved cancer indications for HAI therapy, developing expertise on the patient experience with HAI therapy, ensuring timely outreach in response to inquiries, answering patient/caregiver questions during the discussion, connecting them with hospitals that offer HAI therapy, and following up with additional information and outreach as needed. The PN also needs to have the flexibility to shift hours later one or more days per week, which allows for connecting with patients/caregivers who are on the west coast or who would like to speak in the evening.
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