Nurse Practitioner, Clinical Triage (NP/PA) REMOTE

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

The Nurse Practitioner, Clinical Triage for the Call Us First team will act as the primary provider and clinical point of contact for patients that require evaluation for issues that may require further clinical intervention. The position will act as a liaison between triage teams and local clinical teams. **THIS IS A REMOTE ROLE AND THE SCHEDULE IS 8AM-8PM SATURDAY, SUNDAY AND MONDAY**

Act as clinical resource for clinical triage teams for patients that require additional clinical evaluation Evaluate and treat patients via telehealth to address acute needs Act as a liaison between central triage resource and local clinical teams by providing updates on patients and coordinating follow up visits to provide comprehensive care Address time sensitive medication refills for patients Address time sensitive lab results and other results for patients while coordinating care with local teams Interact with Primary care provider of record for patients that require further escalation or evaluation in Emergency Room Address time sensitive task messages for patients requiring additional clinical support Assist in service recovery for patients that require timely care Working closely with pharmacy team for comprehensive patient care Sign home health, DME, death certificates, and other orders as needed Frequently review Quality metrics, pod level performance and identify areas for improvement leading to superior Quality (HEDIS) performance Educate patients on the Urgent Care Triage program, to help reduce hospital readmission, improve patient outcomes and patient satisfaction Identify any gaps in care and assist in ordering/coordinating with external resources. Example: home health, hospice and other ancillary services as needed Work collaboratively with RCMO and Medical Director to identify opportunities for care improvement Additional duties as assigned by the Regional CMO and/or medical director as related to clinical pod performance and outcomes