Oncology Nurse Coach

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

The Quality Assurance Nurse (QA) plays a vital role in upholding Thyme Care’s high-quality standards by conducting quality audits that evaluate nurse-member interactions (via telephone, text, and e-mail) against established quality standards, to ensure compliance, and support remediation plans as needed. This position reports to the Manager of Education and Enablement and involves conducting audits and documentation reviews, in addition to providing coaching and feedback sessions to nurse team members. A summary of findings and audit scores are then provided to clinical leadership to confirm compliance, performance, and address any gaps affecting service delivery. Quarterly audits are conducted on all nurse team members with a focus on adherence to regulatory requirements, comprehensive assessments, effective goal setting, and member support in driving outcomes to meet established goals. Newly hired nurses undergo more frequent audits—initially on a weekly basis and then biweekly—to provide support as they become familiar with Thyme Care’s policies and procedures. The Quality Assurance (QA) Nurse will also serve as a resource for clinical expertise, collaborate with clinical leadership and cross-functional teams to enhance services offerings, and support the implementation of best practices in oncology case management, care navigation, and population health. Our dedicated Care Team oncology nurses serve as advocates, navigators, and coordinators for individuals diagnosed with cancer, guiding them through the continuum of care. They conduct telephonic clinical assessments, assist members in managing symptoms, and provide continuous support from initial diagnosis through treatment and transitions of care.

Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes. Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings. Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures. Evaluate new hire training effectiveness and provide performance improvement plan support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes. Conduct/Support new hire training sessions as needed Conduct new hire ramp-up auditing and feedback sessions Within your first three months, you will: Have completed training and are on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them Have built strong, trusting relationships with Care Team nurses, where listening and empathy are the foundation for every interaction both with our members and with each other. Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate. Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery. Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team. Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed. Constantly be on the lookout to improve the effectiveness and quality of our work with our members.