Oncology Triage Registered Nurse

The Tampa General Hospital (TGH) Cancer Institute and Cancer Center of South Florida (CCSF) partnership delivers top-tier, academic-level care to patients in South Florida and beyond. Our team, led by renowned medical oncologists and hematologists, provides local, highly personalized patient care and state-of-the-art medical treatments, combined with access to Tampa General, an academic health system with multidisciplinary experts, advanced clinical trials, and comprehensive support services. Our physicians, advanced practice providers, oncology nurses, navigators, and pharmacy staff work collaboratively to understand each individual’s condition, develop customized medical options, and choose the most effective treatment plan. Throughout the patient journey, our care team ensures that each member delivers compassionate and unmatched support, making a powerful and positive difference for patients and their loved ones. Established in 2008 in Palm Beach County, CCSF formed an alliance with TGH in 2020, enabling patients in Palm Beach and the Treasure Coast to receive the world-class care and complex services a major academic health system provides close to home. Today, TGH Cancer Institute and CCSF have two locations in Palm Beach County and one in Hillsborough and 20 specialized oncologists. For more information, visit cancercenterofsouthflorida.com

An oncology telephone triage nurse helps existing oncology and hematology patients with care over the phone. They often provide a cursory assessment of the patients and help them decide if they need to seek emergency treatment, make an appointment with a doctor, or treat themselves at home collaborating with other health care providers to deliver care and document outcomes.

Triage incoming calls from patients and physician offices, prioritizing and returning calls on the same day. Manage scan authorizations and ensure timely approval of radiology orders. Collaborate with providers on treatment side effects and appropriate actions. Maintain therapeutic communication with patients and families. Assist with prescriptions, refills, and review lab/imaging results with providers. Place orders for tests and procedures as confirmed by providers. Address clinical issues and escalate serious concerns to providers. Reduce unnecessary clinic visits and ER trips by providing self-care and symptom management advice. Arrange appointments for non-urgent cases and consult with providers as needed. Provide phone consultations, education, and triage based on oncology guidelines. Determine urgency of care based on assessment and patient history. Record consultations and treatments in the EHR system. Assist in implementing oncology policies and NCCN guidelines.