Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI. We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards. Learn more by visiting www.pagerhealth.com. To be considered for this position, all applicants must submit a resume in English This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7. This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus. This position entails working 4 - 5 days per week, with mandatory alternating weekends. The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience. Responsibilities for the Triage RN, Nurse Navigator: • Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications, etc… • Troubleshoot technology with patients • Work to ensure a seamless patient call center experience • Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care • Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience • Assist in identifying technology needs that improve patient experience • Additional projects as assigned Candidate Profile for the Triage RN, Nurse Navigator: • Passionate about patient care and triage • Enjoy helping others • Ability to use critical thinking when presented with new and challenging situations • Relish solving problems, seeking out answers, and trying new things • Kind, empathetic and possess a strong social perceptiveness • Positive, energetic, and fun! • Outstanding multitasking skills • Enthusiasm and savviness for new technology • Mastery of oral and written language along with strong typing skills • Ability to assess and communicate with patients via a text-based platform • Flexible and fast learner, comfortable in a fast-paced and changing environment • Eager to challenge the status quo of traditional healthcare • Detail oriented and an organized self-starter with outstanding interpersonal skills • Ability to give and receive actionable feedback
Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI. We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards. Visit our site to learn more.
