Patient Care Manager Specialist

At Gentiva, it is our privilege to offer compassionate care that’s close to home – and close to the heart. We are a close-knit family of industry-leading hospice, palliative, and home health providers, with more than 550 locations and thousands of clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements.

Provide oversight for patient care delivery across designated markets Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities Triage phone inquiries and medical concerns within scope of practice Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices Promote documentation accuracy, compliance, and timeliness Help build a culture of continuous improvement, compassion, and accountability Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)