Patient Operations Specialist (Remote)

Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We’re committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond, and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice.

Central Oregon Pediatric Associates (COPA) of Bend, OR is the largest pediatric practice in the region, is hiring a full time Remote Patient Operations Specialist. This position is available to applicants remote in Oregon. Schedule: Monday - Friday, 8:00am-5:00pm At COPA, the Patient Operation Specialist is a member of the Patient Operations Department and plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The purpose of the Patient Operations Specialist is to ensure patients have access to medical care through appointment scheduling, patient check-in and check-out as well as the MyHealth Portal. To ensure success in these areas of responsibility, patient operations team members must understand policies, rules, workflows, legal obligations (HIPAA, OSHA, PHI, etc.), and possess competent skills in varying software applications with outstanding attention to detail. The department is ultimately responsible for providing a family friendly environment which is welcoming to all people.

The role of the Patient Operations Specialist will include but is not limited to the following duties: Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas: Greeting and Welcoming Customers with exceptional customer service in person and by phone Registration information verification in person and by phone Checks in patient properly and thoroughly without errors. Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking Fills in all required fields within EMR to ensure quality care Clear communication with staff across all departments to ensure proper daily flow Scanning and labeling documents into the proper locations Handing out correct forms and release of information to patients and parents for proper flow for providers and clinical staff Answering and transferring calls correctly Creating encounters to clinical departments, providers, and other departments efficiently Scheduling future and same day appointments correctly (repeating date, time & location correctly) Insurance verification and knowledge of insurances Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families Delivering labs and faxes the appropriate areas Restocking forms as needed Collection of money and copays by phone and collect in person, posting payments correctly and balancing tills Quality assurance of fee slips for processing Audits accounts for accuracy. Proper follow through with follow up appointments/check out Relays appropriate appointment detail and financial information to patients prior to appointments Exercises problem-solving and conflict resolution within provider schedules Knowledge of HIPAA & rules for medical records regulations May be asked to participate in the training program for all new hires May be required to travel between COPA clinics and business office. Performs other related work as directed by immediate supervisor