Job description
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
The Patient Journey Lead-RN is responsible for the daily effort of providing assistance to the program team as it pertains to the people, process, and systems. Key functional responsibility includes the ability to demonstrate a strong understanding of data, process improvement, and the overall operations of the HUB and Patient Assistance Program.
Responsibilities
- • Monitor patient journey process and checkpoints in a high volume program
• Assist internal and external stakeholder by acting as an advocate, navigator for delivering detailed information regarding a program(s) and/or a patient(s), and serves as focal point for hurdles in access or affordability to medication
• Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of the program
• Evaluates program processes and recommend improvements for implementation that enhances the Program effectiveness and the speed to which patients receive commercial therapy
• Proactively monitor program activity to facilitate timely completion of tasks and meet SLA and/or KPI requirements
• Develop and audit program processes to ensure process adherence and consistency
• Provide leadership and the client with operational reporting that facilitates overall program health
• Identify trends, including repeat issues and/or inadequate corrective actions that have previously been implemented and facilitate with Valeris stakeholders for resolution
• Perform other duties and assignments as directed, Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements)
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned
Requirements
- • Registered Nurse (RN) license
• Associate or Bachelor’s degree preferred; or a minimum of 5 years of customer service experience with progressive levels of responsibility within a service driven environment
• Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff
• Proven experience analyzing, interpreting, and summarizing data and processes
• Strong analytical, problem solving, decision making, attention to detail, and time management skills
• Strong focus with demonstrated success in problem solving, teamwork, adaptability, planning, and decision making
• Basic knowledge of Market Access and the Pharmaceutical Industry
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office software (Excel, PowerPoint, and Word)
• Strong planning, time management and organizational skills
