Population Health Nurse Coach

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Behavioral Health - Population Health Nurse Coach Drive Outcomes. Transform Lives. Elevate Care. At Health Advocate, Population Health is not a checklist—it’s a catalyst for transformation. We’re seeking a Population Health Nurse Coach—an RN with health coaching certification or demonstrated experience applying coaching methodologies in practice—who knows how to turn clinical expertise into meaningful, sustainable behavior change—especially in members navigating behavioral health challenges such as stress, anxiety, depression, and low engagement. This role is for a nurse who understands that real impact happens beyond education—it happens through trust, consistency, and coaching that actually shifts how people live. This role requires a deep understanding of the connection between mental, emotional, and physical health—and the ability to coach through resistance, ambivalence, and behavior patterns that impact outcomes. Reporting into Clinical Leadership, you’ll manage a panel of members with complex chronic and behavioral health conditions—guiding them toward sustainable health improvements while reducing risk, utilization, and gaps in care. If you’re energized by coaching, behavior change, and helping people take ownership of their health—we want to meet you. Your Mission: What Success Looks Like Your primary accountability is to improve member health outcomes by driving engagement, behavior change, and self-management across a diverse population. You will support members with complex medical and behavioral health needs, requiring a compassionate, proactive, and outcomes-driven approach. Many members you support will not struggle with knowledge—but with follow-through. Your role is to identify and address the behavioral and emotional barriers driving that gap. Member Engagement & Activation Build trust-based relationships that drive consistent participation in coaching programs Re-engage at-risk or disengaged members through proactive outreach and connection Meet members where they are—while guiding them toward where they need to be Health Outcomes & Behavior Change Improve clinical and behavioral outcomes through personalized coaching and care planning Support members in developing sustainable habits that reduce risk and improve quality of life Address root causes of non-adherence, not just symptoms Care Coordination & Continuity Ensure members experience seamless, coordinated care across providers and services Reduce gaps in care through proactive follow-up and navigation support Act as a consistent, trusted guide within a complex healthcare system Program Impact & Utilization Contribute to reduced hospitalizations, ER visits, and overall cost of care Drive measurable improvements in program engagement, adherence, and satisfaction Ensure members fully utilize available Health Advocate programs and resources

Member Coaching & Behavior Change Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies Help members translate clinical recommendations into realistic, sustainable daily actions Navigate behavioral health dynamics such as anxiety, avoidance, low motivation, and emotional overwhelm that directly impact follow-through Support lifestyle changes related to chronic conditions, mental health, and overall wellness Clinical Assessment & Care Planning Conduct comprehensive assessments across physical health, behavioral health, and social determinants Develop personalized, goal-driven care plans aligned to each member’s needs and readiness for change Continuously evaluate and adjust care plans based on progress, setbacks, and evolving conditions Care Coordination & Advocacy Coordinate care across providers, behavioral health specialists, and community resources Help members navigate healthcare systems, benefits, and available services Advocate for members to ensure they receive appropriate, timely, and effective care Proactive Monitoring & Risk Management Maintain consistent follow-up to monitor progress and reinforce accountability Identify early warning signs of deterioration or disengagement and intervene quickly Provide support following hospitalizations, ER visits, or critical health events Education & Empowerment Simplify complex medical information into clear, actionable guidance Equip members with tools, resources, and confidence to manage their health independently Engage caregivers and support systems to strengthen long-term success Outcomes Tracking & Documentation Accurately document all interactions, care plans, and outcomes in compliance with regulatory standards Track key metrics including engagement, adherence, and health outcomes Use data insights to continuously improve coaching effectiveness and program impact