Program Lead - Clinical Services

At Crosswalk Health, we are reshaping pulmonary care delivery by empowering primary care providers—especially those in rural and underserved communities—to better manage chronic conditions like COPD while reducing overall healthcare costs. COPD is the third leading cause of death in the U.S., a major driver of hospital admissions, and responsible for over $60 billion in annual costs. Our Mission is to deliver high quality, virtual-first, guideline-based pulmonary care at scale to measurably improve Americans’ respiratory health. We are working toward a health care system that provides patients, their families, and the clinicians who care for them access to affordable, high quality, and data-driven care and supports regardless of where they live.

The Clinical Program Leader is the day-to-day operational lead with clients and partner organizations. Serving as the linchpin between various stakeholders, including healthcare providers, administrative teams, and sometimes even patients, to harmonize efforts and achieve program objectives. The Program Leader creates and executes field scheduling for our contractor respiratory therapist (RT) workforce. Plays a crucial role in refining clinical processes across partner sites. Troubleshoots operational issues with clinic staff, and uses frontline insights to inform our product and technology teams’ work. Including support for recruiting and onboarding of clinical staff and occasionally represent the company at external meetings and events.

Serve as primary operational liaison for our clients—senior-focused primary care clinics. Build and manage multi-site schedules for our contractor respiratory therapist workforce. Review and improve site-level workflows and services (patient identification, therapist performance, patient intake, devices and replacement parts, documentation handoffs). Interact and support recruitment functions for RTs and other clinical staff. Work with contractor recruiters where needed. Define, develop and publish weekly program dashboards (e.g., volume, fill rate, cycle time, quality flags, partner KPIs). Streamline processes and drive forward initiatives that enhance patient care and outcomes. Conduct RT and clinic staff meetings to address concerns, as needed. Represent the organization at partner events, operational reviews, and relevant conferences.