QA-Workflow RN (8:30am-5pm)

Moments Hospice is a leading hospice organization determined to change the hospice experience for patients, families, and team members. Our promise to our patients is "We personalize our care and treat you like family". We are dedicated to making our patients' final days, weeks, and months as comfortable as possible. The promise to treat everyone like family also flows through the daily work environment, where all employees are part of the Moments family. We offer a workplace that employees are proud to be a part of. We are looking for exceptional people to join our exceptional team. People who want to make a difference in the community and in the lives of others.

Hours: 08:30am-5pm Reviews and does all approvals required of an RN. Provides support remotely to field users. Pushes workflow through after business hours. Responds to telephone, fax, email requests for specific task completion. Has good knowledge of HCHB workflow and processes. Ensures that all field users have a timely resolution to requests or issues encountered. Explains to field users workflow process to assist all users in a good understanding of the HCHB process flow. Primary job functions do require problem-solving skills.

Completes POC tasks timely and efficiently to include and not be limited to data entry of referrals, eligibility, scheduling, quick holds, approval of orrders, and referrals. All tasks should be completed within 30 minutes of request. Escalates appropriate requests to the manager when a resolution is not identified by the user. (Escalation to help desk only to occur after discussing with manager.) Monitors email, fax, and phone system ongoing throughout via blackberry or desktop during assigned hours Prioritizes incoming tasks according to patient needs Meets minimum productivity requirements of 100 tasks per day Participates in department staff meetings and educational sessions. Other duties as assigned by the director.