Quality Performance Liaison

Unified is accelerating meaningful change in women’s health by building innovative, mission-driven businesses to meet the comprehensive needs of women across the entirety of their health journey. Founded in 2009, Unified’s affiliates support nearly 3,000 providers across more than 20 North American markets and are an indispensable source of business expertise in the industry. Its businesses remain top in their field, including the largest ObGyn physician practice management platform in the United States, the global pioneer in fertility treatment and science (CCRM Fertility), the leading women’s maternity analytics platform that is directly improving birth outcomes (Lucina), and the nation’s leading virtual menopause and lifestyle care provider (Gennev). For more information, visit unifiedwomenshealthcare.com.

We are seeking a Quality Performance Liaison (QPL) to work as a liaison between the Florida Woman Care’s “Lead with Quality” program, as well as Florida Woman Care’s laboratory, and our care centers’ clinical staff. This team will collaborate with Managed Care Contracting, Clinical Transformation Manager, and Market Performance Partners for Quality metrics. Responsibilities include educating clinical staff on Lead with Quality, supporting the women’s healthcare quality metrics, educating on laboratory tests within our compendium, supporting proper test utilization and ordering, training clinical staff to perform phlebotomy services and providing customer support for the satisfaction of our care centers. Problem-solving and strong investigative skills are required to resolve customer concerns. The position is also directly responsible for support, training, successful onboarding of new care centers, and laboratory testing/ordering. A successful candidate must be a Registered Nurse with a passion for clinical quality, customer focused, demonstrate strong communication skills, be genuinely empathetic to concerns of our care center partners and patients and be willing to travel to care center locations across the state of Florida and Georgia.

Act as a liaison between the Florida Woman Care’s “Lead with Quality” program, as well as Florida Woman Care’s laboratory, and our care centers’ clinical staff Collaborate with Managed Care Contracting, Clinical Transformation Manager, and Market Performance Partners for Quality metrics Provide support and education on the organization’s Lead with Quality program Educate and support on quality metrics Provide laboratory account management support for clinical operations Provide education and educational material to the customer base Resolve any customer related issues in a timely manner Actively provide oversight for all assigned care center sites Think outside the box to solve problems and to escalate when appropriate Handle care center inquiries by onsite visits, telephone and by tickets created in the portal regarding status of reports, concerns of service failures and other duties to provide customer satisfaction Triage concerns appropriately based upon protocols Provide information to care center customers regarding collection requirements of laboratory testing Create and distribute quality reports Together with the Laboratory Customer Service team, manage our onboarding process for new care centers as well as maintenance of relationships including site visits to Florida and Georgia care centers on a frequent basis Continuously evaluate operational procedures and workflows and recommend changes as needed Identify and pursue opportunities to expand laboratory services with care centers Initiate, develop and grow relationships to drive awareness and build additional utilization Recognize opportunities for expanding business within assigned care centers Develop, maintain, and grow laboratory utilization through relationship building and responsive customer service Other duties as assigned