Quality Review Nurse

Ruby Health is redefining how healthcare supports aging and complex populations; not only in what we do, but how we do it. Our vision is bold: to build a first-of-its-kind, human-first, tech-enabled care model that helps patients thrive at home and avoid unnecessary hospitalizations. We focus exclusively on patients who are complex enough to require in-home nursing care, partnering with Home Health Agencies to ensure patients have more days at home. As a startup, we move fast, think creatively, and value people who want to help shape something new. We’re not inheriting legacy systems; we’re building the future. Every team member helps design, iterate, and grow. If you’re a nurse who thrives at the top of your license, believes in proactive care, and is ready to help design care delivery from the ground up, this is your moment.

The Quality Review Nurse is a critical member of Ruby Health’s clinical team, responsible for driving quality improvement across the organization. This role sits at the intersection of clinical oversight, staff development, and operational excellence, ensuring that our care delivery meets the highest standards and that our team has the support and tools they need to perform at their best. This role is ideal for a clinically strong nurse with a quality mindset who understands that consistent, well-documented care is what enables safe outcomes at scale. You’re not just reviewing charts; you’re helping shape how care is delivered and continuously improved across the program. Other Information: This role will primarily be work from home with regular but very modest in-person collaboration expectations. Ruby requires reliable internet and the ability to participate in video-based meetings and team calls. Ruby Health is proud to be an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees.

Quality Improvement: Conduct record reviews and clinical audits to identify opportunities for improvement in quality indicators Identify performance improvement opportunities related to structure, process, and outcomes of patient care coordination Audit clinical documentation and call recordings to evaluate accuracy, completeness, and adherence to standards Perform clinical review and auditing of AI agents and their outcomes, ensuring alignment with clinical protocols and patient safety expectations Staff Development & Education: Develop and implement staff orientation and onboarding processes that set clear expectations and build clinical confidence Design and deliver staff education programs in response to identified quality gaps and organizational learning needs Serve as a clinical resource and point of consultation for nursing staff across the team Policy & Standards: Develop and implement clinical policies and procedures that reflect current evidence, regulatory requirements, and Ruby’s care model Participate in team huddles, case reviews, and program development conversations to help refine and improve our approach as we scale Collaborate with the Clinical and Engineering teams to share insights and help shape new workflows and standards Documentation & Operations: Ensure accurate and timely documentation within Ruby’s EMR Support care transitions, quality monitoring, and escalation processes as a senior clinical voice