Valley Health Partners
Regionalized Call Center Triage RN- Remote/hybrid work possible Valley Health Partners, Allentown, PA
Education: Required: Graduate of an accredited Nursing program and licensed in the state of Pennsylvania Preferred: Bachelorās Degree in Nursing, Public Health, or relevant field Experience: One year experience as a Registered Nurse Three-five yearsā experience as a Registered Nurse in a pediatric setting, School Based Health Program, or Federally Qualified Health Center, preferred. 1 year of call center triage experience, preferred. Licensure: Active/current Registered Nurse license and Basic Life Support (BLS) required.
Triages incoming calls in an ambulatory setting from patients, makes clinical decisions based on protocols, and communicates with supporting clinical manager, and providers. Provides telephone advice and decision support services. Identifies clinical escalation and provides effective resolutions.
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