Registered Nurse - Patient Care Contact Center (Remote)

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health

Sun River Health provides the highest quality comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Patient Care Center Registered Nurse to join our team. The PCC Registered Nurse is a licensed nurse responsible for delivery of nursing care remotely to individual clients. The Registered Nurse maintains the quality of client care through the ongoing processes of assessment, planning and implementation of nursing activities through the Patient Care Center.

Meets good customer service to ensure quality call handling Follows call center nursing and scheduling workflows Assist staff with Urgent and Red Flags patient's health concerns. Support site level Prescription Refill and Medical Call Buckets during scheduled outbound call times Develops, implements and evaluates the nursing care regimens for clients. Plans, coordinates and assesses client care. Identifies client needs and provides remote nursing care based on the client’s care plan. Collaborates with interdisciplinary team members to develop, implement and evaluate client care. Meets call handling performance Functions as preceptor to students, new hire candidates and other clinical team members/ staff when needed Assists with Quality Assurance audits as assigned. Identifies quality issues and opportunities for improving quality of care. Documents client care with accurate and accessible records. Communicates with Pharmacy, Laboratories and other vendors as needed. Assists with medication refills per Sun River Health protocols Maintains professional competence through participation in staff development and educational program. Provides clinical education and counseling to patients for health promotion and disease prevention to improve health outcomes Have an appropriate and quiet remote work environment, as well as supplying and maintaining good Internet Connectivity required for Call Center Platforms