Cognizant
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Every day, our people engineer impact―with their clients, communities, colleagues and in their own lives. Together we work as one to improve everyday life—everywhere we operate
Schedule: Monday to Friday - Eastern Time Location: Remote About the role: As a Registered Nurse you will make an impact by performing advanced level work related to clinical denial management and managing clinical denials from Providers to the Health Plan/Payer. The comprehensive process includes analyzing, reviewing, and processing medical necessity denials for resolution. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams. We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Educational background - Registered Nurse (RN) 2-3 years combined clinical and/or utilization management experience with managed health care plan 3 years’ experience in health care revenue cycle or clinic operations Experience in utilization management to include Clinical Appeals and Grievances, precertification, initial and concurrent reviews Intermediate Microsoft Office knowledge (Excel, Word, Outlook) In-patient and outpatient experience These will help you stand out: Epic experience Experience in drafting appeals disputing inpatient clinical validations audits is a plus.
Maintain ownership and responsibility for assigned accounts. Maintain working knowledge of applicable health insurers’ internal claims, appeals, and retro-authorization as well as timely filing deadlines and processes. Review clinical denials including but not limited to referral, preauthorization, medical necessity, non-covered services, investigational/experimental and billing resulting in denials and/or delays in payment. Draft and submit the medical necessity determinations to the Health Plan/Medical Director based on the review of clinical documentation in accordance with Medicare, Medicaid, and third-party guidelines. Effectively document and log claims/appeals information on relevant tracking systems Utilize critical thinking skills to interpret guidelines of internal policies for clinical determination. Medical Necessity Reviews can be based on InterQual, Milliman Clinical Guidelines (MCG), Medicare guidelines, and health insurer specific guidelines. Review retro-authorizations in accordance with health insurer requirements and follow insurer process guidelines. Identify denial patterns with clients to mitigate risk and minimize regulatory penalties. Escalate potential risks to client, client partners and/or leadership. Demonstrates critical thinking skills to interpret guidelines of internal policies for clinical determination
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