Registered Nurse - Triage

Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home.

US Heart and Vascular is seeking a Remote Care Management RN to join our Value Based Care Management team in Irving, TX. Night and Weekend Coverage (24/7 Triage Line) Position Summary: The focus of the Virtual Care Center is to provide a Call Us First approach to patient care, giving patients a dedicated line to get access to 24/7 triage, medical advice, and decrease unnecessary emergency room visits for patients. Our team collaborates directly with the patient’s primary cardiology team to coordinate care and achieve optimal patient outcomes.

Under the general guidance of nurse manager, practice physicians and advanced practice providers, the RN is primarily responsible for the following: Receives incoming patient calls on dedicated line in assigned phone queue Triage calls to determine patient need as it relates to medical questions, care needs, medication management, and coordinating care Assess patient symptoms and medical needs, guiding patients to appropriate level of care within internal and external health care delivery organizations Provides patient and caregiver education related to health conditions and plan of care Engages primary cardiology team and care management team to coordinate care Outreaches to patients to follow up on care coordination and as directed by primary cardiology team Engages with on call provider for escalations outside of clinic hours Assists patient in scheduling appointments and getting medication refills Accurately documents in EHR per policy and in compliance with standard operating procedures