Registered Nurse Concierge - Home Health

Pinnacle Home Care, the largest home health provider in Florida, has proudly served our communities for over two decades. We are a team driven by a deep passion for home healthcare and an unwavering commitment to the well-being of our patients and their families. At Pinnacle, we foster a forward-thinking, collaborative workplace culture. This has earned us multiple recognitions including the Top Workplaces USA award – a testament to our focus on supporting and empowering our employees. We offer a comprehensive suite of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide support to more than 10,000 patients across our service areas. We strive to help seniors thrive, not only under our care, but long after our services are complete.

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home. Hours: Sunday through Wednesday 8:00 AM-6:30 PM Eastern Time Zone Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Registered Nurse Concierge to join our award-winning team.

Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new patients to provide exceptional patient care and customer service in a fast-paced, high-volume call center environment. Demonstrate the ability to prioritize and multitask, operate multiple web-based systems simultaneously, access and comprehend information to determine next steps, and perform data entry with high accuracy. Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company. Compliance with HIPAA in all interactions. Create, update, and access confidential client data in the company's Electronic Medical Records with a high level of confidentiality and accuracy. Communicate effectively with both internal and external customers. Maintain internal department spreadsheet logs and/or reports. Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.