Registered Nurse Operations Manager: Implementation

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Opportunity: Join us in one of our most critical clinician roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an RN at Twin you make a difference in people's lives every day by providing clinical guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. The RN Operations Manager role for Implementation is a great fit for you if you have experience managing large or complex operational initiatives, driving teams and their work, delivering on results and building rapport with departmental partners. You are also highly motivated and will focus on rolling out new things while also ensuring they are well-adopted and work in daily practice. You will oversee a team dedicated to one of our expanding strategic partners. You have led or have experience with implementing new technologies and clinical workflows from planning through go-live by partnering closely with engineering, design and training teams to translate clinical needs into requirements. You also manage direct reports and leverage data to understand metrics impacts and how to tie them to operational decisions. You are comfortable driving change management and ensuring standardization across processes that improve care coordination and efficiency. Join Us: This is an exciting role for a Registered Nurse with a diverse healthcare systems background. Join us to use your finely-tuned skills overseeing team successes in accomplishing outcomes. This role will report to Nursing Operations leadership and work within a team structure. A successful candidate for this role will be curious, collaborative and adaptable to member journey and team needs. You will be excited to jump into a day that may look a bit different than the day before, while making improvements along the way and building upon your highly-valued skill set.

Responsible for daily operations of direct reports while driving operational initiatives Leads clinical implementation efforts within an assigned team or partner for new technologies and workflows, which includes working in close partnership with operations leaders, product, engineering and design teams Addresses clinical and administrative concerns such as troubleshooting and issue resolution, ensuring staff coverage and gathering feedback on care delivery systems to ensure safety, compliance, accuracy and standardization Drives change management and adoption of new tools and workflows at team level by partnering with training and peer leaders. Serves as a subject matter expert between technical and frontline teams and incorporates post-implementation analysis, feedback In partnership, helps design and evolve workflows by assessing current to future-state needs that maintain quality and safety standards Works with teams to collect data, insights and front-line feedback to help inform decisions and and standardize processes across assigned teams to support scalable work Achieves and upholds Twin service care goals and standards, which includes monitoring and managing team performance, meeting SLAs and targets Guides development, organization and communication of nursing/team policies and procedures Supports recruitment, training and mentoring Aligns and collaborates with cross-functional team leaders, and serves as team representative and/or subject matter expert on initiatives and projects Promotes member self-care management by utilizing clinical judgment, critical thinking skills Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members Provides timely responses and feedback to colleagues regarding member care, escalations and issue resolution Organizes accurate records and maintains confidentiality according to federal law and Twin Generates and analyzes reports as needed for management, identifying trends, any concerns Participates in on-going education and performance improvement activities Additional duties as assigned Other duties as assigned