Registered Nurse Quality Assurance Specialist

FEFA, LLC is seeking a Registered Nurse (RN) Quality Assurance Specialist to join our team. In this role, you will review and process medical documentation for Service Members and Veterans, ensuring compliance with regulatory standards and contractual requirements. This position requires strong clinical judgment, attention to detail, and excellent communication skills. Schedule Monday–Friday Shift Options: 8:00 AM – 5:00 PM CT 10:00 AM – 7:00 PM CT

Review and process patient health information in our proprietary EMR system Conduct clinical reviews of examination documentation, test results, and assessments Collaborate with providers, Veterans, and Service Members via phone and email Ensure documentation meets regulatory and contractual requirements Identify and address quality assurance issues Educate providers and assist with navigating medical history and disability claims Respond to calls in the Clinical Operations Review queue Initiate intervention for emergent behavioral health issues when necessary