Registered Nurse (RN) - Primary Cares Nurse Access

At Wellstar Health System, our mission is to enhance the health and well-being of every person we serve. Nationally ranked and locally recognized for our high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one of the largest most integrated healthcare systems in Georgia. Our specialists and primary care providers work in a multi-disciplinary environment with nearly 30,000+ diverse team members throughout our 11 hospitals, 300+ medical offices, outpatient centers, health parks, a pediatric center, and hospice and home care services. We’re proud to be home to the second-largest Emergency Department in the country, as well as being one of the only systems in Georgia operating multiple trauma centers. But we’re also known for being a great place to work! We are proud to be featured on the Fortune 100 Best Companies to Work For ® and the Seramount Best Company for Multicultural Women® lists. We continue to attract the best and the brightest in healthcare. At a time when our industry is changing rapidly, Wellstar remains committed to exceeding patients’ – and team members’ – expectations, while transforming healthcare delivery. We stand behind our values to serve with compassion, pursue excellence, and honor every voice.

The RN Remote, WMG is a member of an interdisciplinary team of licensed and unlicensed caregivers who ensure that patients, families, and significant others receive individualized, high quality, safe, and timely patient care. This position is fully remote, practicing in a non-traditional clinical setting where patient care and interaction are delivered over the telephone, or via secure messaging. This position is led by a nurse supervisor, nurse manager, or other nursing leader. This nurse has a range of responsibilities that focus on providing patient care and support without being physically present in a healthcare facility. Some of the main responsibilities include patient assessment and triage, hospital follow up, patient education, pre and post procedure/surgery care, patient results communication, and support for preventative care. While this role functions in a remote work setting, the nurse's responsibilities and essential functions are considered an extension of the practice, and the nurse remains accountable to the delivery of appropriate and timely patient care. It is expected that all remote nurses are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. It is expected that the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals.

Exemplary Practice and Outcomes Performs the Nursing Process (assessment; diagnosis; identification of outcomes; planning; implementation and evaluation) in the performance of patient triage, using evidence-based practice and protocols. Performs initial and follow-up assessments via telephone, or secure messaging platforms to evaluate the patients health, symptoms, and concerns. Determine the severity of patient issues and prioritize care, referring patients for in-person or virtual visits, or urgent or emergency care, when needed. Upholds all health care system/organizational and WMG policies and procedures and clinical competencies put forth by this job description. Collects, updates, and reviews patient health histories to ensure accurate and up-to-date records, which help guide decision-making. Utilizes the electronic health record to access patient results, communicate results/relay provider messages in a timely manner. Provides pre procedure/surgery instructions and education ensuring that patients are well-prepared both mentally and physically for their upcoming procedures or surgeries. This involves educating patients about what to expect, how to prepare, and what post-procedure care to follow. Reaches out to patients after theyve been discharged and/or undergone a procedure or surgery to check on their recovery progress, ensures they're following their discharge instructions, and assesses their general well-being. Provides reminders and education on preventative screenings, vaccinations, and lifestyle interventions to reduce the risk of illness with an emphasis on preventative care. Creates a supportive environment for patients to ask questions about their acute or chronic illness/es, medications, or any health concerns they may have. Teamwork and Collaboration Coordinates the delivery and documentation of safe, quality, and timely patient care. Maintains consistent, clear, and timely communication with providers, and other healthcare team members through digital tools such as secure messaging platforms, telephone, and email. Participates in regular team meetings to evaluate care processes and patient outcomes, offering feedback on workflows and identifying areas for improvement in remote care delivery. Participates in the onboarding of new team members to the remote nursing role. Helps colleagues become familiar with Epic tools, phone system, and other technologies that facilitate remote care. Provides guidance on best practices for delivering care remotely to ensure smooth team operation. Although a primarily remote role, the nurse will be required to report in person to a clinic or other designated location for onboarding, training, staff meetings, committees/workgroups/working sessions etc. at the request of leadership. Professional Development and Initiative Completes all initial and ongoing professional competency assessment, required mandatory education, and role-specific education. Demonstrates leadership by identifying areas for improvement in remote care delivery (e.g., patient engagement, follow-up care, or the implementation of new technology), and suggesting innovative solutions. Participates in workgroups, committees, and shared decision-making groups. Regularly reflects on personal performance and areas of strength or weakness. Uses this insight to seek out relevant training or mentorship to continuously improve. Resources and Support Proactively plans for the care of patients across the care continuum in the course of providing remote patient care. Participates in the development and enhancement of protocols and procedures when called upon or through self-initiation in collaboration with managers and other members of the remote nursing team to achieve best practice outcomes. Functions as a part of a larger remote nursing team providing coverage for absences, vacation, and leave. Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.