Registered Nurse (RN) - Remote Care Team

Planned Parenthood of Northern New England (PPNNE) is the largest sexual & reproductive health care provider, educator, and advocate in northern New England, with 20 health centers across Maine, New Hampshire, and Vermont. We provide, promote, and protect access to reproductive health care and sexuality education so that all people can make voluntary choices about their reproductive and sexual health

POSITION TITLE: Registered Nurse (RN) – Remote Care Team LOCATION: ME, NH or VT HOURS: Full time, 37.5hrs/week, hourly (Non-Exempt) position UNION MEMBERSHIP: This position is represented by AFT union in NH/VT & MSEA union in ME POSITION PURPOSE PPNNE’s Remote Care Team (RCT) provides both Telehealth clinical care to patients, as well as Centralized Clinical Support to both patients and health center staff at our 16 health centers regarding lab work follow up, patient communications, referral care coordination, and health information management Affiliate-wide. The Registered Nurse for Remote Care Team Nurse may serve as the first point of contact for patients via remote support services, ensuring outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care, while also attending to daily administrative centralized support duties Affiliate-wide. JOB PERKS: Work with a group of dedicated professionals Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike. Cost Coverage for State RN licensure renewal Gain experience with a trusted leader in affordable, high quality, health care Gain experience using the Electronic Medical Records program EPIC Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

Schedule patients for appointments based on medication, symptom or follow up needs Provide excellent, patient-centered care in collaboration with PPNNE colleagues including licensed and non-licensed staff Counsel/educate patients regarding all services offered by PPNNE including general reproductive health care; all FDA-approved methods of birth control, including emergency contraception; pregnancy options; and other services related to physical and emotional health and wellbeing Assist the Remote Care Team managers with assigned responsibilities, primarily related to follow up of lab results, incoming patient medical questions, and care coordination in collaboration with members of the Remote Care Team Notify patients of results, follow up care plans, and send reminders for care, while completing communications within appropriate timeframes per Medical Standards and Guidelines (MS&G) Triage and respond to incoming patient communications, via telephone and electronic communications Fulfilling prescription treatments based on lab result findings Assist with regular Clinical Quality Assurance initiatives and associated required audits Provide health care that is culturally and linguistically appropriate to PPNNE patient populations Demonstrate approach to sexual and reproductive health care consistent with Planned Parenthood’s philosophy, service standards and fundamental concepts of reproductive justice.