Registered Nurse (RN) - Remote Nurse Advice/Nurse Triage Telephone Services

Gallup Indian Medical Center (GSU), a facility under the Navajo Area Indian Health Service (NAIHS), is seeking qualified contractors to deliver remote Nurse Advice/Nurse Triage Telephone Services. This non-personal services contract supports the Indian Health Service’s mission to elevate the physical, mental, social, and spiritual health of American Indians and Alaska Natives. Registered Nurses (RNs) will provide 24/7/365 telephonic triage and health advisement using clinical guidelines and the Rapid Triage Screening (RTS) model, with secure access to GSU’s Electronic Health Record (EHR) via VPN. Work Schedule & Location: Shifting Schedule: 24 hours/day, 7 days/week, 365 days/year Location: Fully remote; services delivered via telephone and VPN access to GSU systems Contract Term: Initial 3-year period with potential for intermittent support based on evolving needs

Answer inbound patient calls via a dedicated toll-free number using RTS protocols Assess patient needs and determine appropriate care pathways (emergency, urgent, routine, or informational) Document all patient interactions and securely transmit records to GSU’s EHR Provide follow-up calls for high-risk patients based on GSU-defined parameters Offer culturally sensitive care and access to Navajo-English medical interpreters when requested Submit certified invoices with call logs and service attestations Participate in monthly quality reviews and customer satisfaction surveys Comply with HIPAA, Privacy Act, and IHS-specific IT security protocols