Registered Nurse (RN) Saturdays and Sundays Only – 8,10,12 Hours Shifts - Compact + NY/IL License Required

Call 4 Health is a leading medical call center with a genuine understanding of the patient’s perspective. Delivering compassionate commitment with quality medical solutions to our clients since 1997, Call 4 Health has a keen understanding of what it is like to face trauma and has developed a sound system to seamlessly balance professionalism with compassion. Our call representatives understand the difficulties in facing traumas and coping with treatments as well as the emotional and financial strains those challenges present. Our altruistic approach places patients and their families first. Compassion is more than just a word at Call 4 Health, it is what drives us. Customer service excellence is not something we just “talk about” it. We deliver it every day. Call 4 Health uses state-of-the-art technological initiatives to process up to 2,500 calls simultaneously. Each call is received with compassionate commitment using our Interactive Voice Response (IVR) system which can be tailored to your specific requirements through an assigned account manager. Our call representatives continually create innovative solutions in today’s fast-paced digital world. Call 4 Health is always ready with real solutions consistent with the needs of both the client and the patient. Our staff takes pride in their community commitment as one of the leading Disaster Relief Call Centers during hurricanes or other local emergencies.

The Registered Nurse (RN) will play a crucial role as a physician extender within the healthcare team, operating in a remote capacity. In this role, the RN will support providers by efficiently managing Electronic Health Records (EHR), addressing patient inquiries, and delivering clinical guidance to ensure optimal patient care. This position involves responding to calls for a multi-state nurse triage telephone service, managing inbound and outbound patient calls, triaging patient needs, conducting follow-ups, and facilitating effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and team effectiveness.

Track and respond to calls for a multi-state nurse triage telephone service, receiving inbound calls from patients and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to document patient interactions effectively within clients’ EHR and/or a Call 4 Health platform. Provide clinical assessment based on established protocols and triage patients by phone or through patient portal. Provide administrative support and perform clinical tasks such as medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care post-discharge or post-operative. Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles. Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD. Screen and qualify patients for clinical trials. Perform follow-ups and patient education. Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.