Remote Care Coordinator CMA/RMA, LPN, or RN ( PST/MST)

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!

You are a clinical professional with a track record of delivering high-quality patient care. You possess strong active listening and critical thinking skills that enable you to understand and respond with exactly what patients and providers need. You are an incredible communicator, collaborator, and succeed in delivering patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient-centered care, and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented, and remote environment. The Role (In a Nutshell): As a care coordinator, you will work with chronically ill patients to provide comprehensive care coordination while uncovering and addressing barriers to care through innovative, holistic interventions. This role requires you to think creatively to help patients find resources that address their specific barriers, educate them about their conditions, and coordinate treatment plans with physician offices as needed This role requires a patient-focused individual who possesses a compassionate nature, general knowledge of healthcare practices, and is able to work virtually to deliver high-quality patient care coordination services. You must be comfortable handling a high call volume and meeting standard productivity goals as outlined by your leader.

Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. Expect to spend 7-8 hours on the phone daily. Creating and/or revising personalized care plans for each patient you call, in coordination with the practices and providers you support. Identifying social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Collaborating with office staff, other community programs, and resources to address all of these effectively. Empowering patients to take charge of their own wellness and goals in the context of their care plan. Making approximately 30-50 phone calls daily to yield the 15 patient interactions necessary to complete 20 minutes of CCM service for the month. Maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.